At Willett Lodge we provide a high standard of nursing and medical care at all times.  We treat all our residents with dignity and respect. Their family and friends are always made welcome, encouraged to visit, stay for a meal and spend time together.

Staff are sympathetic to, and able to recognise, understand and cater for residents’ individual needs.  Staff are encouraged to respect the person in each resident.  We find this makes it easier to understand what the actual needs of each resident are.

Discrimination of any kind will not take place, on any grounds.

Resident Charter

Residents living at Willett Lodge Nursing Home have the right to:

A homely and safe environment

Dignity, privacy and confidentiality at all times

Have lifestyle choices, spiritual, emotional and physical needs are met and respected

Freedom of choice so far as is reasonably practicable

Have complaints taken seriously, which are fully and properly investigated and be informed of the outcome

Have unlimited access to the Manager and or Duty Manager

Freedom of activity and movement, subject to safety

Live in a homely and safe environment

Kindness, consideration and respect from all members of staff

A high standard of nursing and personal care

Be consulted about and informed of medical decisions

Have a Named Nurse and / or Care Assistant

Choose their own GP within the locality and to have access to other healthcare professionals

Associate with others and build up relationships inside or outside the home

Be consulted on all aspects of living in the home

Have visitors whenever and wherever requested

Go to bed at their chosen time; have a lie in and Breakfast in bed (If appropriate)

Say ‘No’